HiringSolved is thrilled to announce that Heather Thomas has joined our team as a Solutions Consultant  on our Customer Experience Team. Heather is a data maven and technical solutions-driven thought leader with over twenty years of recruiting and sourcing experience across various industries.


Heather made a dramatic impact as a Strategic Sourcing Manager and TA Tech Leader for Sodexo where she had a lead role in selecting and implementing enterprise technology. Heather led the integration and training of Enterprise wide – Avature CRM, Avature Workflows, Sourcing tools (Entelo, Seekout), TextRecruit, and AI/ML technology (HiringSolved) into an existing HR tech stack. Heather was a key driver in strong adoption rates using training and measuring for ROI.

“ROI is imperative,” says Heather. “Talent Acquisition has changed as technology and job seeker behaviors have changed. I want tools that are going to allow me to continue to be the best recruiter, on the phone – engaged with real candidates.  Not managing another login and platform. I’m a funny dichotomy, old fashioned recruiter that wants high tech tools so that I can be more old fashioned.”

Heather has been called a very passionate speaker on the topic of human engagement versus tech at the Avature User Conferences, HCI, and TATech – AI Summit.  Most notably, Heather was recognized by a conference of peers for an innovative presentation on Avature Workflows that support sourcing metrics and KPI’s.

Here at HiringSolved, Heather will be focused on solution consulting and architecture. She’ll be working with our clients to help them figure out the best way to integrate AI and machine learning and our tools into their current technology stack.

“As a customer of HiringSolved at Sodexo, we wanted to see what efficiency gains we could get using AI/ML. Search speed and diversity gains showed immediate ROI, but only for those who used the tool. My AHA moment came when I realized that most tech stacks are not optimized for the benefit of the recruiter. I believe that HiringSolved’s products offer recruiters and sourcers a major competitive advantage on the talent they seek.” Her faith in the product and what it can do for our customers is a cornerstone of what makes her the perfect fit for this position.

Heather knows that what sets us apart is our dedication to customer success; we don’t just provide the tools, we provide the skills and help to make the tools work for our customers. By hiring Heather, we are taking one more step at showing our customers that we are hiring the best to help provide them with the best experience.

“With the current low unemployment rate, hiring is hard for employers. Employers are investing in new and traditional technologies to help solve these hiring challenges, oftentimes, increasing the complexity of the recruiters’ and sourcers’ jobs while they are looking for improvements in their time to hire and cost of hire goals. To increase the effectiveness of the hiring process, employers should review their HR technology stack and operational processes and ask if they still need to do the same tasks after their investments,” said Shon Burton, co-founder and CEO of HiringSolved.  “We are excited to add Heather Thomas to HiringSolved’s Customer Experience team. Heather brings a wealth of experience as a recruiter, a recruiting leader and a recruiting process expert to help recruiters and sourcers find talent easier, but also to improve on their time to fill and cost to hire metrics.”